Security and Privacy
We keep your private information private. We do everything we can to keep your private information truly private. When you order something from us, you obviously don't want someone else to run away with your personal data. Pepperseeds.eu adheres to the Personal Records Act and will not provide your data to third parties.
We do ask for information from you so that we can help you as best as possible. You can read below what kind of information we request and what we use it for. You can also see what your rights are, who has access to your data and how long we keep your data.
What do we want to know from you?
- First and last name
- Address and place of residence
- Phone number
- Payment details
- IP address
- Email address
Ordering and Delivery
In a number of cases, we need information from you. For example, if you buy a product online, we need to process your purchase in our administration. We will deliver your order to the correct address, and we need your data for this, which is securely passed on to one of our delivery partners.
Cookies
We want to make our website work as optimally as possible and improve it daily. That is why we measure the behavior of our visitors by using cookies. These are small (temporary) text files for your PC. We use this to measure, for example, the viewing of pages or the clicking on links. Of course, we always handle your data with care. You can also disable our cookies, of course, in the browser settings. Please note that our websites do not work optimally then.
Reviews
We like to know what could be improved, and it is useful for other customers to determine whether they want to order products from us. To post a review, we only need your screen name.
Communication & Contact
We will help you with questions about your order, solve problems for you, or tell you everything about our latest products via our email address and contact form. To handle your question or complaint, we may ask for your order number, name, email address, telephone number, and other information that makes processing your request easier.
Account
We store information from previous orders and personal information in your account. Easy for you, you don't have to re-enter this information every time.
Newsletter & Email
You will receive emails following your purchase with information about your order. We will only send you a newsletter with your permission. Would you rather not receive newsletters anymore? Unsubscribing is easy: via the link at the bottom of the email or via a request by sending an email.
Fraud Prevention
We may also have a legal obligation to use your data, for example, when we suspect fraud.
Google Analytics
We use Google Analytics to analyze your website visit, for this, we use Google Analytics cookies. We have a processing agreement with Google, and no data is shared.
Who has access to your data?
We only pass on your data to other parties if this is really necessary for our services. This concerns these parties: delivery partners and payment partners. The parties that receive access to your data from us may only use it to provide you with a service on behalf of Pepperseeds.eu
Where is your data stored?
We store your data in different databases. We always apply strict security measures. The data is stored within the European Union.
How long do we keep your data?
We do not store and use your data for longer than necessary. We will then delete all data we have from you. Or we use your data anonymously because we need certain data for internal analyses and reports, such as the value of your order. The tax authorities require us to keep our administration with your invoice, payment, and order details for 7 years.
What are your rights?
Of course, you remain in charge of your data. Do you want to gain access to your personal data or do you want to change or delete your data? No problem. You can do this yourself in your account. Or you let us know by email.
Pepperseeds.eu and other websites
On our website, you will find a number of links to other websites. This privacy statement does not apply to these other websites. Pepperseeds.eu is not responsible for the way in which these websites handle your personal information. Read the privacy statement, if available, on the website you are visiting.
Changes to privacy statement
Pepperseeds.eu reserves the right to make changes to this privacy statement. We advise you to read this statement regularly.